Frequently Asked Questions

Product Questions

1.What does Simexam Q&A contain?
2.Can I pass an exam with Simexam Q&A only?
3.Are your updates free?
4.Is it possible to extend the update period of an expired product?
5.How often are your products updated?
6.How do I know that there has been an update?
7.Your products sound interesting, but I'd like to try before I buy. Do you have any demos?
8.I want a sample of another Simexam product. Is this possible?
9.What is the quality of the Simexam products?
10.How is the quality of the Simexam products achieved?
11.I think I have found an incorrect answer in one of your products/I don't understand one of questions/One of the questions seems incorrect. What should I do?

Purchase Questions

1.How do I pay for the products?
2.Do you share your customer information database with any third parties?
3.How do I make an online purchase?
4.I am not able to add products to my Shopping Cart. What is wrong?
5.How are the goods delivered?
6.How do I return the products I have purchased?
7.How do I ask for a refund?
8.How do I cancel a purchase?
9.How long does it take for you to respond to my emails?
10.What is certification?
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Product Questions

1.What does Simexam Q&A contain?
Simexam Q&A contains simulated exam questions with the most accurate answers. With our Q&A you should be able to pass the certification exam at your first attempt. More information can be found on our products page.

2.Can I pass an exam with Simexam Q&A only?
Yes, it is possible.

3.Are your updates free?
Free updates are available for 90 dates after the purchase. After 90 days the product is considered expired and is removed from the member zone of the user.

4.Is it possible to extend the update period of an expired product?
Expired products can be repurchased at 50% discount.

5.How often are your products updated?
Our products are reviewed and updated on a continuous basis. The certification vendors often change the skills being tested in the exams, so we frequently change our study guides to accurately reflect the current exams.

6.How do I know that there has been an update?
There are several ways:
The New Releases section on www.Simexam.com. You will notice the rapid updates here. Simexam makes several updates every day.
Status on a purchased product can be found on the download page in the member zone.
Date of latest release can also be found on the products page.
Simexam also sends out information on updates on a regular basis in Simexam newsletter, usually once every two weeks. Registered Simexam users receive the Newsletter.
In general, you should always check for a new update 3-4 days before you plan to take the exam.

7.Your products sound interesting, but I'd like to try before I buy. Do you have any demos?
Yes we do. On our samples page you will find examples of our Practice exams. There are samples of some exams from all the certificates we cover. Further requests for samples can be provided. Please, e-mail info@Simexam.com and state which sample you would like to receive.

8.I want a sample of another Simexam product. Is this possible?
Yes, we can provide samples of all our products. Just mail your sample request to info@Simexam.com and you will receive any sample you want promptly.

9.What is the quality of the Simexam products?
Our goal is to have at least 95% exam coverage and at least 95% accuracy.

10.How is the quality of the Simexam products achieved?
Simexam experts, including MCSEs, MCDBAs, MCTs, CCNPs, CCIEs, etc. update the questions and verify the answers.
We also receive customer feedback on our products. So, we constantly have to review our products in order to guarantees a high quality.

11.I think I have found an incorrect answer in one of your products/I don't understand one of questions/One of the questions seems incorrect. What should I do?
Your feedback on specific questions should be sent to info@Simexam.com. You should state
1. Exam number and version.
2. Question number.
3. Login ID.
We will answer your feedback promptly.

Purchase Questions

1.How do I pay for the products?
Simexam accepts all major credit cards such as Visa, MasterCard, America Express, Discover and Diner Clubs ,Paypal funds are also welcome, please contact info@Simexam.com for further instructions.

2.Do you share your customer information database with any third parties?
At Simexam we hate spam mail as much as everyone else, and we respect your right to privacy. Therefore we will never share any information about our customers with a third-party. The only email you will receive will come from us, and you can inform us at anytime if you want to be removed from our mail list.

3.How do I make an online purchase?
Select the appropriate products from the Simexam products page. Add them to your shopping cart. Select Purchase Items.
If this is the first purchase at Simexam and you are not a registered user, you will be register yourself at Simexam.
After the purchase the products can be accessed from your Member Zone.
If you want more detailed instructions mail info@Simexam.com.

4.I am not able to add products to my Shopping Cart. What is wrong?
Ensure that your cookies are enabled. To be able to make online purchases at Simexam cookies must be enabled..

5.How are the goods delivered?
All purchases are downloaded from the internet or by e-mail. You will have access to your purchases from 30 minutes after we receive your money.

6.How do I return the products I have purchased?
As all products are delivered in digital format so it is not necessary to return the goods.

7.How do I ask for a refund?
Contact info@Simexam.com

8.How do I cancel a purchase?
Contact info@Simexam.com

9.How long does it take for you to respond to my emails?
Most emails are answered within 12 hours. All emails are answered within 24 hours.

10.What is certification?
The certification is your way to success. People with work experience have no way to prove that they have learned certain skills. So vendors test the people's skills and upon passing a required exam, they are awarded certain credentials. Here are just a few.

MCSE : Microsoft Certified System Engineer
MCSA : Microsoft Certified System Administrator
MCAD: Microsoft Certified Application Developer
MCSD: Microsoft Certified Solution Developer
MCDBA : Microsoft Certified Database Administrator
CCNA : Cisco Certified Network Associate
CCNP : Cisco Certified Network Professional
A+: CompTIA Service Technician
CIW ASSOCIATE : Certified Internet Webmaster Associate